Effortlessly Schedule & Pay For Your Spa experience
Schedule Appointment
Select your service location
FAQs
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How soon can I have an appointment?
We work with advance bookings; 1-60 days from today.
All the available time slots will be shown to you on the calendar.
Some services are offered by different professionals; if a day of the selected professional is greyed, its worthwhile to check the availability of the other professional.
You have more slots 1-2 weeks ahead if you combine services from different professionals in one appointment.
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Which are the booking steps?
Step 1. Indicate your service location or areas to filter the professionals & services available to you.
(If booking for mobile service, confirm if your location is within our reach on this map here.)Step 2. Tick the services you need (massage, sugar waxing, facials, body scrub, manicure & pedicure).
Step 3. Pick your best date & time. All available slots (1 – 60 days ahead) will be shown on the calendar.
Step 4. Fill in your contact details, address/pin location for mobile service, & add notes. (Immediately get a “pending booking” email).
Step 5. Pay 20% deposit by mobile money or card.
Step 6. Immediately receive an email & SMS confirmation of your booking.
(If you book after 6 pm, you receive the confirmation SMS the next morning at 8 am).
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Do I have to pay the deposit immediately?
If you cannot pay immediately, pay ASAP via the button in your “pending booking” email/account. Your slot is reserved for 6 hours after which it is automatically canceled.
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How do I pay the deposit?
Payments are done automatically online with mobile money or a card.
1. Payments by MPESA Express are free.
2. Payment via VISA, American Express, Mastercard & Apple Pay is possible for amounts above Ksh 100 and incur a processing fee (2.9% for Ksh & 3.8% for other currencies)
3. Payment via PAYBILL & Airtel is possible for amounts above Ksh 100 and incur a processing fee of 2.9% + Mobile Operator fee
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Can I book for someone else?
Yes. Indicate on the notes for whom the appointment is if not for yourself.
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I am a gentleman, can I make a booking for mobile service?
Yes & No.
1. Our focus is on ladies, but we also work with the spouse/boyfriend/father, etc (except for waxing & body scrub) & the corporate (chair massage).
Your wife/girlfriend/daugther should book for you or you can book yourself and add a booking note about the wife/girlfriend being around.
2. Bookings by men without a note are automatically canceled.
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Can I reschedule my appointment?
If you had signed in prior to booking; go to your account to reschedule your appointment at least 1 day prior to your scheduled date.
Otherwise, contact us at least 6 hrs before your appointment to reschedule for you.
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Can I cancel my appointment?
You can cancel at least 1 day prior to your scheduled slot via the link in your email or from your account. Afterward, contact us ASAP to cancel it.
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Is the deposit refundable?
Yes, partially. If you need to cancel, we retain just 10% of the total service cost to cover administration and preparation cost. The rest of your deposit will be refunded.
You’re welcome to reschedule instead, so you don’t lose your deposit. -
Why should I book from my account?
To easily manage (pay, re-book & reschedule) your appointments.
Any appointment made without first logging into your account is not registered in your account.
As a consequence, you cannot reschedule and you need to contact us to reschedule the appointment for you.
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How do I register an account?
Register on this form with your;
1. Phone + email + password
2. Facebook account
3. Google account
4. Twitter accountOnce registered, you can log in without a password via OTP (one-time code sent to your phone).
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I am a gentleman, can I make a booking for in-studio service?
Yes.
